Shipping and returns made simple

At Sun and Silk Boutique, we understand that clear and transparent shipping and return policies are essential for a smooth shopping experience. Here's everything you need to know about receiving your luxurious scarves and accessories.

Carefully packaged & tracked

Your Sun and Silk Boutique items are carefully packaged to ensure they arrive in perfect condition. We prioritize fast processing and tracked delivery for all orders. You'll receive clear shipping timelines and fee information during checkout, so there are no surprises.

Easy returns & exchanges

Your satisfaction is our priority. If you're not completely happy with your Sun and Silk Boutique purchase, we offer returns and exchanges without delay. Please see the detailed return instructions below.

Shipping FAQ

How long does order processing take?

Orders are processed within 1–3 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking information.

How long does shipping take within Canada and the US?

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Delivery times may vary depending on location and carrier delays.

How long does international (overseas) shipping take?

International orders typically arrive within 7–21 business days. Delivery times can vary due to customs processing and local postal services.

How much does shipping cost?

Shipping rates are calculated at checkout based on your location and selected shipping method. Free shipping may be available on qualifying orders or promotions.

Will I receive tracking information?

Yes. All Canadian and US orders include tracking. International orders include tracking, where available. You’ll receive tracking details by email once your order ships.

Will I have to pay duties or taxes?

  • Canada: Applicable taxes are charged at checkout.

  • United States: Customs duties or taxes, if applicable, are the customer’s responsibility.

  • International orders: Duties, taxes, or customs fees are not included in the product or shipping price and are the customer’s responsibility.

What if my package is delayed?

Shipping delays can occur due to carrier issues, customs inspections, or high shipping volumes. If your order is significantly delayed, please get in touch with us and we’ll be happy to help.

What if my package is lost or arrives damaged?

If your order is lost or arrives damaged, please get in touch with us within 7 days of delivery (or expected delivery). Include your order number and photos if applicable so we can assist you quickly.

Can I change my shipping address after placing an order?

Address changes are only possible before your order ships. Please contact us as soon as possible if you need to update your address.

What happens if I entered the wrong address?

We are not responsible for orders shipped to incorrect addresses provided at checkout. If the package is returned to us, reshipping fees may apply.

Do you ship to PO boxes?

Yes, PO box delivery is available for select regions and carriers. Availability may vary by location.

Who can I contact for shipping questions?

You can reach our support team at [your support email/contact form] and we’ll be happy to assist.